Voice AI Executives Say Context Still Limits Natural Conversations

Voice AI executives at PolyAI and Otter said speech recognition and limited context remain major barriers to natural conversations and reliable follow-up actions. Shawn Wen, chief technology officer at PolyAI, said full-duplex models have reached an important milestone. These systems can listen and speak at the same time, but the next challenge is making reasoning fast enough to fetch answers quickly and keep conversations natural. Customer-service AI agents also need to sound less robotic and give callers confidence that they can resolve problems, Wen said.

Source: TokenPost