Replit Sends Support Cases Through AI Agents Before Human Review
Photo: TokenPost
Replit has put AI agents at the start of its support process, where they gather technical context before employees decide how to handle incoming requests. Replit CEO and co-founder Amjad Masad described the workflow as an example of how people and software may share work as AI agents take on routine tasks. “Our company entirely changed how we operate, and I would say the closest analogy is a ‘self-driving company,’” Masad said at a San Francisco conference Thursday. He used the phrase to describe a company where agents handle much of the preliminary work while people contribute judgment and taste.
Source: TokenPost
