The Agent Seat Multiplier: Why a 30,000-Employee Rollout Requires 1.3 Million Identities

When Uber took its assistant from a 1,000-person pilot to more than 30,000 employees , the seat count became the benchmark every later rollout gets measured against. This desk’s coverage at the time called it the unpriced-labor benchmark, because the seats were counted and the work was not. What neither the seat count nor the price sheet captures is the population of machine credentials a rollout that size has to carry, and that is where the procurement conversation is heading next. Here is the arithmetic.

Source: Forkast