ServiceNow and Google Cloud Open Three Gemini Workflow Integrations
Photo: TokenPost
ServiceNow and Google Cloud made three enterprise workflow integrations available to shared customers Tuesday, Oct. 27, connecting retail, customer relationship management and IT tasks to Gemini Enterprise through ServiceNow’s Action Fabric. Retail teams can report and diagnose equipment problems, and ServiceNow Field Service Management can alert and dispatch repair technicians. The customer relationship management integration covers deals, notes, configurations and quotes. IT functions include incident triage, change-risk assessment and employee self-service. Action Fabric connects the workflows to Gemini Enterprise through Model Context Protocol (MCP) servers and Agent2Agent (A2A) connectivity.
Source: TokenPost
