Regal Adds Two-Model AI Agents to Guide Complex Business Calls

Regal introduced Goal Oriented Agents, a voice AI feature that lets businesses define call outcomes and track whether required steps are complete. The system is designed for conversations in which callers may provide information in a different order than a fixed script anticipates. Each call uses two models in parallel. A smaller, faster actor model handles the spoken dialogue. A director model checks the active stage’s goals and prerequisites after each caller turn. It can guide the actor’s next response or move the call to another stage. Businesses define requirements in goal nodes.

Source: TokenPost