NiCE's AI and Self-Service Annual Recurring Revenue Rises 52%

NiCE's AI and self-service annual recurring revenue reached $362 million as of June 30, a 52% yearly rise that shows the growing scale of its customer service automation business. Annual recurring revenue (ARR) is a yearly run rate for recurring business, not revenue recognized in a single quarter. On an annualized basis, the $362 million figure was about 15% of cloud revenue at NiCE's second-quarter rate of $609 million. That comparison uses four quarters at the reported cloud revenue rate; it does not place $362 million of AI and self-service revenue in the second quarter.

Source: TokenPost