MakeMyTrip’s Myra Handles More Than 90,000 Daily Conversations in Q2

MakeMyTrip’s Myra travel assistant handled more than 90,000 daily conversations in the fiscal second quarter ended Sept. 30, while assisting with an average of more than 3,000 completed bookings a day. More than 55% of conversations came from India’s Tier II and Tier III cities. Myra resolved over 53% of post-booking queries about flights and hotels. Its features include end-to-end trip planning, voice interactions and in-chat payments. Customers engaging with Myra completed about 1.7 times more bookings than non-Myra users. Among customers from Tier II and Tier III cities, Myra-engaging customers completed about 2.1 times more bookings than non-Myra users.

Source: TokenPost